Automation Chatbot Design

What is a messenger bot And how can I automate direct communication with customers? 

Dealing with a  mass amount of people can be frustrating and complicated. Doing all their questions and directing them to the right products and services can be time-consuming. 

Designing a chatbot making serve your business is our top priority. 

1st step 

What do you want your chatbot to do? 

• What tasks do you want your chat bot to handle?
•  What are the top 10 questions people usually ask you on your social media?
•  How do you build your chat bot to educate Inspire and sell your products?

Who do you serve?

Understanding who you serve helps you understand who you sell to.

2nd step

Give your chatbot some character.

• Be authentic to the voice of your business. 
• Think about the tone in the communication style of your chatbot. 
• The visual style, are you Emoji heavy?  pictures? Graphics? 

3rd step

Design a conversation flowchart.

• Welcome message: This starts the conversation. 
• Questions: Questions, segmenting answers help returning visitors. 
• Update and Events: Tell clients what's happening, what's going on.
• Offers and products: Educate your fans with new offers and products and services.
• Surveys: Gain a better understanding of your customer. 
• Unbreakable: Designing a continuous conversation flow that never breaks.
• Apathy:  chatbots are not humans. Designing a Pathway 2  live people. 
• Relevant options:  Based on responses, suggesting solutions. 
• CTA: Call to action, set up an appointment, subscribe, invite, engage here. 

4th step 

Supplying scenarios 

Let's start designing our chatbots conversation. 

• Keep it short.
• Think conversation pacing. 
• Script it out. 

5th Step 

Connect the dots 

• Starting step:  A flow begins with a starting step. This is the greeting and introduction to your conversation. 

• Inputting content: Taking all the conversation, Graphics, pictures, emojis, and I'm putting them into the chatbots flow.
• Tagging actions:  Labeling And recording the actions taken by a customer to understand where they are in the flow. 
• Go To Flow:  Based on tags the customer can be directed to relevant conversations within your chatbot. 
• Conditional filters:  If the client or customer meets certain conditions, for example, yes I would like to set up an appointment, or no I am not interested. The Chatbot will direct them to appropriate responses. 
• A/B Split Test: Have variants of the same conversation to Gage its effectiveness. 

 Manychat it's capable of having 100 plus steps in a flow. The great thing about using a system like this is the ability to view analytics in a flow. 

6th Step

Don't set it and forget it.

You must analyze and it and identify what is working and what is not. Once you have made a proper analysis of the information your chatbot is collecting and distributing you are on the path to a better-automated system. 

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This is my welcome Chatbot Flow.

If you click on the My Welcome Chatbot link below you will be directed to a chatbot that welcomes you.

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